At Aino, we value and protect our customer’s privacy. Aino is the product studio of HiiVE Creative.
PERSONAL INFORMATION COLLECTED
We collect data that you personally enter into the Website, and data that you provide to our sales associates over the telephone, email, fax, or other means. We may collect this information in connection with inquiries, purchases, promotions, orders, returns, exchanges, comments, and online registration. We do not share, sell, or disclose your information with any third party for use in their marketing. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
OTHER DATA COLLECTED
When people visit our Website, we receive information concerning the usage of our Website by that visitor, including the IP address, information concerning the visitor’s browser and/or operating systems, and other access-related information. In addition, we (or a third party acting on our behalf) may use “cookies” or other tools in order to learn such things as whether an email is opened, how a visitor uses our Website, which pages are viewed and for how long, and whether a visitor returns to our Website.
HOW WE USE INFORMATION
The information we collect is used to:
- To process orders
- To resolve problems
- To contact customers or prospective customers
- To meet our contractual obligations
- To maintain or improve our products and services. Such products and services include our email or other marketing, our Website, and any other of our Internet and business activities.
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
HOW YOU CAN CONTROL THE USE OF YOUR INFORMATION
Within our Website, you have the option to join our email list. If you provide us with your email address, you may be added to our email list and receive occasional promotional emails. If you do not wish to receive our promotional emails, you may opt-out by clicking on the “unsubscribe” link found at the bottom of all promotional or advertising emails and following the related instructions, or by contacting us by any of the methods shown below.
Persons who supply us with their telephone numbers will only receive telephone contact from us concerning purchases or direct inquiries made by such persons.
We provide to certain third party service providers such personally identifiable or other information as is necessary for those third party service providers to perform services for us, including credit card processing, shipping, database management, Internet services, and marketing or survey services. We require such third party service providers to confirm that their privacy practices are consistent with our privacy practices.
The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This would apply to information that we collect on our Website. We may provide personally identifiable or other information, without notice to our customers, in response to a lawful request from a law enforcement or government agency or in response to a formal request in a civil action that appears to meet the requirements for such a request. In addition, we may provide personally identifiable information, without notice to our customers, to credit bureaus or collection agencies as permitted by law.
USE OF “COOKIES” AND SIMILAR TOOLS
We employ reasonable security measures to protect sensitive information, including personally identifiable information, in our possession. While such measures include encryption and authentication measures to protect against the loss, misuse, or alteration of information that we collect from visitors to our Website, no information transmissions on the Internet are completely secure. WHILE WE WORK TO SECURE YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE SUCH SECURITY, AND YOU ARE PROVIDING SUCH INFORMATION AT YOUR OWN RISK.
We do not knowingly permit anyone under the age of 18 to purchase products on our Website without parental consent. We do not knowingly collect any information from anyone under the age of 18. Always participate in your children’s Internet activities. Children should exercise extreme caution and consult their parents before providing any personally identifiable information on the Internet.
Should you have any questions or concerns regarding your information or privacy related issues, please contact us via any of the methods listed below:
353 E. Bonneville Ave
Las Vegas, NV 89101
By email to:
Immediately upon receiving your request, we will correct any inaccurate information concerning you that we may have in reasonably obtainable form. We will also honor your request to be removed from our email list using any of these methods, or by clicking on an unsubscribe link in one of our emails and following the related instructions.
YOUR CALIFORNIA PRIVACY RIGHTS
Under California law, a California resident with whom HiiVE Creative has an established relationship has the right to request certain information with respect to the types of personal information the company has shared with third parties for their direct marketing purposes, if any, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. All requests for such information must be in writing and sent by mail or email to our Privacy Office at the address indicated above.
NO CONTROL OVER THIRD PARY SITES
Please be aware that websites that link to the HiiVE Creative website may collect personally identifiable information about you. Please consult the other sites' privacy policies as we have no control over information that is submitted to, or collected by these third parties.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Pinterest remarketing service is provided by Pinterest Inc.
You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
HiiVE Creative may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it's not overridden by your rights
- For payment processing purposes
- To comply with the law
YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. HiiVE Creative aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where HiiVE Creative relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
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